Patient Relations

Information for Patients

We are here to listen to any feedback, complaints or concerns associated with your experience at INTEGRIS Health.

Patient Relations

Our patients are our top priority. The overall patient experience can encompass a wide range of services and caregivers, and we value your feedback. It is essential to continuously improve the quality of care, patient safety and overall experience for you and our future patients.

We are here to listen to any feedback about your experience at INTEGRIS Health. If you have a complaint or concern you would like to voice, please email us, and someone will contact you within two business days. Alternatively, call the Patient Relations hotline and leave a message for one of our Patient Relations Specialists. INTEGRIS Health is dedicated to being the most trusted partner in health and that means helping our patients navigate our system and enjoy the best patient experience possible. Whether you are a current patient, a family member, or a friend, our Patient Relations Specialists are here to listen to your feedback and assist with your concerns confidentially. We value your comments and look forward to being able to serve you. 

To contact a Patient Relations representative, you may utilize any of the following:

  • [email protected]
    • In order to properly escalate your concern to the appropriate facility and leader, please include:
      • First Name
      • Last Name
      • Patient’s Name (if different)
      • Relationship to the Patient
      • Phone Number
      • If known, the facility in which care was received. 
      • A detailed description of your concern will help us immediately begin our internal review process.
  • Patient Relations Hotline: 405-949-3180

What are my Patient Rights and Responsibilities?

Download Patient Rights Document

Female doctor with patient

If you have a concern that you believe has not been appropriately addressed by INTEGRIS Health, you have the right to notify The Joint Commission, the Oklahoma State Department of Health, or the Oklahoma Quality Improvement Organization, KEPRO regarding any concern about the quality of care provided, safety of care provided, or safety of the environment in which care is provided, or safety of the environment in which care is provided.

Speak Up